Analysis of the Korean Retail Sector

Analysis of the Korean Retail Sector 1. Introduction The full market liberalization on the Korean economy in 1996 has a significant effect and has restructured the retail industry to be more efficient. Whereas such liberalization has been evaluated generally positive in terms of economies of scale, intensified competitiveness level, technology innovation, and management efficiency, which determining an enhancement in the total factor productivity of retail industry in Korea. The retail industry has now become crucial as one of nation`s growth engine in Korea providing market to manufacturers and logistics and also playing the role of delivery window for nearly 50 million Koreans. Strategically situated at the crossroads of trade and transport routes in Northeast Asia, Korean market has been attractive as a target country for FDI. In the domestic market, since mid 1990s foreign direct investment (FDI) inflow in Korean service industry has been increasing while its share in manufacturing has been declining. The strong purchasing power has put Korean consumer in the top of range in Asia. The countrys generally wealthy educated base consumers with more sizable middle-income classes are used to exceptionally high customer service levels, and rate price below convenience, quality and choice. The revenue of domestic retail market has been forecasted to attain about KRW183 trillion which increase up to 3.2% from 2008 with the non-store retailing industry and discount stores showing strong growth [1]. Likewise, large conglomerates, often known as chaebols, own diversified business units, and all of them merchandise everything from discount items to luxury goods through various retail outlet options. Their dominance has been characterized Korean retail distribution industry. It is also worthy to note that retailing in Korea contributes for approximately 10% of GDP and 19% of employment (Suh 2003). Naturally, the capital increase contributed to the rapid economic growth, consequently boosted production and consumer expenditure, causing the consumption increase. Korea has been portrayed as a country with a strong consumer base. The Koreans who are savvy consumers, their spending have remained a major contributing determinant in the growth of the domestic market. Therefore, it would be impossible to demonstrate a clear understanding of the Korean economy without considering the distribution sector. Upon reviewing relevant literatures, it is widely accepted that Korean retail industry has been mature and very competitive market. In addition, it has acknowledged that only a few foreign retailers dominate the domestic market which creates fierce competition among local and foreign retailers. This resulted in withdrawals of global leading retailers such as Wal-Mart and Carrefour from Korean market. These have produced growing interests of many researchers to examine the cases. The main target of those researchers is to prove that successful penetration in Korean distribution sector does not necessarily guarantee success in business, and also success which is granted in a home country or globally might not exist in Korean market (Joe and Kim 2007). The failure of those multinational retailers has led to growing number of cross-border merger and acquisition (MA) activities (Yeo et al. 2008). In such unfavorable condition, the strategy of merger might be much preferred such as the mer ger between Tesco and Samsung which could stimulate the innovation in the retail development in Korea. With regard to retail business competition after liberalization, it requires Koreans government supervision to intensify the existing regulation for the benefits of retailers, suppliers and customers and helping small and medium-sized (SMEs) retailers to enhance their competitiveness. The market liberalization in Korea was inevitable helpful for Korean retailers success. As it helps to expand their business and seeks opportunities in foreign markets abroad. This trend has allowed Korean retailers a) to take advantage of new opportunities both in products improvement and process; b) to capture information and to learn strategies developed abroad. As a result, the successful retailers have spread their formats, brands, concepts in all over countries. Because of the very reasons, retail business preserved itself as great potential market. In the mean time, the Korean retail industrial structure has changed and become more advanced nationwide and worldwide stressing to greater competitiveness and higher productivity that make this a particularly interesting thing to study. Prior studies on Korean retail industry however have focused in general on the dramatic increase of Korean retail sector development. However, this study focuses on the exploratory examination of discount grocery stores with special attention to retail internationalization of Korean retailers. In order to conduct a proper analysis of the Korean retail industry, this study will adopt a qualitative approach. Also, this study will provide a competitive analysis of retail sector in Korea. To address the importance gaps discussed above, the Michael Porters framework of competitive and industry analysis known as the five forces of competition model is used on examining the Korean retail industry. This work will allow consideration of how retailing contributes to Korea competitiveness now, how this might change in the future and what needs to be done to maximize the full potential of the sector for the mutual benefit of retailers, suppliers and customers. Furthermore, this study reveals the evolution in the post-liberalization subsequently after the 1997 Asian financial crisis, considering that it is the most important critical point of retail development in Korea. In line with this aim, the study proposes two objectives: 1) to analyze the competitiveness of the retail industry in Korea post liberalization through Porters 5 Forces and to summarize the key issues facing the industry; 2) to provide recommendation for industry and government. Hence, the main questions of this research are: 1) how has the performance of retail industry been in Korea after trade liberalization? 2) What is the relevance of Porters 5 Forces model in explaining the attractiveness of the retail industry in Korea? 3) Whats the implication for the industry and the government? This study outlines a comprehensive overview of the retail industrys development in Korea and focuses on the discount stores as the most leading retail format. The result obtained in this study could provide valuable insights for global retailers willing to develop and expand the business in Korea. The study will also be a considerable interest not only to individual retail companies in Korea in orde r to develop appropriate strategies, but also to researchers wishing to extend the knowledge base of Korean retail industry. Consequently, the main hypothesis of this research is: Korean retail industry possesses a competitive structure in both domestic and global market. Data for this study were obtained from the company websites, research institutes, Korean government and agencies, international institution such as Organisation of Economic Cooperation and Development (OECD), published journals and newspaper articles. The remainder of the study is organized as follows. The literature on Korean retail industry and the 5 Forces conceptual framework are reviewed in Chapter 2. The analysis of Korean retail industry using the framework is described in Chapter 3. Chapter 4 discusses the findings of the study and proposes a number of important implications. Finally, a summary of conclusion is discussed. 2. Profile of Korean Retail Industry Retail sector stimulates production activity in supply chain such as fostering the creation of wider goods and services which have a high value-added and considering the adoption of information technology for production and operation efficiency with quality standards and management skills. Strong retail performance, in turn, helps enhancing international competitiveness and productivity, reduce transaction costs, and finally contribute to economies of scale. This chapter provides an overview of Korean retail industry and retail internationalization. 2.1 Development of Korean Retail Industry Koreas retail industry is regulated by the Korean Distribution Industry Promotional Act, which is enforced by the Ministry of Commerce, Industry and Energy (MOCIE). Prior to the 1990s, the retail distribution sector represented as the most backward and the least productive sector in Korea. In line with global development, Koreas retail ind ustry has brought extensive changes after joining the World Trade Organization (WTO) in 1996. Within the implementation of General Agreement on Trade in Services (GATS) and the accession to the OECD, Korea was strongly committed to liberalize the retail industry in 1996 which induced multinational retailers to operate business in Korea and buy land in Korea for store construction without limits as to their operation on the number or the size of their establishments. The financial crisis of 1997 also brought notable changes in the emerging discount stores due to consumers preference to low price merchandise. The government liberalized the market to foreign investors in three stages. In 1989, the Korean government opened the wholesale and distribution technology industry. In 1991, the retail industry was opened with a maximum of 10 stores with 1,000 square meters or less of floor space for each foreign-invested company. The third stage occurred in 1993 when the limit of outlets per company was increased to 20 and 2,000 square meters for each store was allowed. As of 1996, the Korean distribution service sector was fully liberalized with no limits on the number of stores and its size (Sternquist and Jin 1998). Thus, in Korea, discount store establishments typically represent with a space of more than 3,000 square meters. In turn, competition in Korean retail markets changed markedly from a manufacturing sector which once was sustained the countrys economic development priority over the past thirty years to emerge rapidly as competitive distribution service industry when foreign retail comp anies enter domestic market. The manufacturing sector has become less favorable while the services sector particularly the wholesale and retail has become more important. As illustrated in Figure 2.1, the number of employment in manufacturing sector decreased while that of in services, particularly in the wholesale, retail, hotel and restaurant business increased rapidly. Furthermore, one of crucial reforms in the wholesale and retail distribution was the expansion of store and space limits for both domestic and foreign retailers which induced rapid FDI inflow following the liberalization. Consequently, the introduction of new types of retail business and the scale of retailers has increased. Retail market sales has gradually changed from 2005 to 2009. Hence the performance of retail market might show a promising trend in terms of sales as it influence the increase of discount stores, department stores and supermarkets more than TV/internet shopping businesses. Furthermore, Boylaud and Nicoletti (2001) point out that since market liberalization, retail industry is becoming intensely competitive and has a large number relative formats. Table 2.1 provides the composition of retail formats in Korea from 2001-2007 which has gradually increased in the last few years. Initially the department stores have dominated Korean market; however in 2003 the discount stores have outperformed department stores with the increase of 2.1% from year earlier. The proportion of discount stores has continued to surge progressively while the department stores and others have experienced slow growth. At the same time Boylaud and Nicoletti (2001) imply that since liberalization, the entry and the exit rates were high among the retailers. Especially, Korea is a unique country where the local retailers dominate multinational retailers. Having invested vigorously in the competition during initial stages, E-Mart has become the number one retailer in Korea. Wal-Mart and Carrefour meanwhile lost their opportunities to lead the market due to passive investment in the beginning of opening market. The retail environment in Korea made it difficult for Wal-Mart to achieve the growth of level and success it desired. The move was also identical for Carrefour because shortly before Wal-Marts withdrawal from the market, Carrefour decided to divest its operation in Korean market. In 2006, Wal-Mart and Carrefour, the first and runner up players in the world, have abandoned their operation in Korea. One of the reasons most frequently cited for this top global retailers to exit were both chains fail ed to localize their system to meet Koreans consumer demands, such as providing eye-catching display outlets, focusing on food and beverage sections, and positioning strategically near to urban areas (Sung 2008). Indeed, the global retailers conducting retail business in foreign countries should be aware and adaptive to cultural differences. In addition, the factor analyses of marketing mix investigated (regarding the firms operation) encountered missteps in product, distribution and promotion strategies that those retailers could not overcome even the low-price strategy. This means that a lower price strategy only did not guarantee success. Up to present, only Tesco and Costco, the foreign retailers which have remained inroads into Korean market. Both of them have penetrated the market through merger and acquisition with local retailers.[2] Apparently, Tesco has been proven very successful in Korea[3] because its speed adaptation to local knowledge by joint-venture with Samsung Corporation to launch Homeplus chains. Also, Costco appears to have successfully differentiated itself from typical retail entities by sourcing American products for Korean market in the warehouse format. Most notably, the Korean market has offered great opportunity for U.S. retailers to export their goods due to the countrys lack of resources th at makes their consumers have heavily dependency on agricultural imports. It indicates that the glocal, a unique combination between global management and adjusting to local style and market reliance has become strategies for foreign retailers to succeed in Korea market. 2.1.1 Discount Store Among the rapidly growing retail formats, the discount store is one of grocery retail concept and is one of dominant player in the country. With this retail format, global retailer has occupied in the foreign operation in the form of hypermarket and membership wholesale clubs (WMC). Through its modern distribution facilities and cost effective strategies, discount stores have been known can offer lower prices than conventional market. 2.1.2 Super Supermarkets (SSMs) Traditionally, the retail sector in Korea characterized in a bipolar retail format of small and mid-sized shops such as mom-and-pop stores and department stores. While department store continues to capture middle up market segment, the survival of mom-and-pop stores and traditional market has been threatened since leading discount stores have embraced another format strategy into smaller store in neighborhood area called à ¢Ã¢â€š ¬Ã‹Å"super supermarket (SSM). As the last update, Samsung Tesco has been now operating over 162 SSM Homeplus Express stores while E-mart has had the least number of E-Mart Everyday stores. The expansion of these large chains into the small store arena has led to concerns regarding competition with small store owners, and the Korean government has considered introducing a bill to regulate the opening of small supermarkets. 2.1.3 Home Shopping[5] Although this distribution format has been around for about a decade, the industry has grown at impressive rates. Korea is possibly the worlds most wired country with over 90% households having high speed internet access at home and high penetration of cell-phone. With this infrastructure, TV home shopping as well as online shopping malls have grown at impressive rate. TV Home Shopping has expanded at a slow rate fluctuation from USD 1.4 billion in 2005 to over USD 1.5 billion in 2007 (see Table 2.4). The first two TV home shopping operators were LG and CJ, later joined by Hyundai, Woori, and Nongsusan in 2001. While TV home shopping remains a strong and competitive retail channel, the fastest growing channel has been and continues to be the internet. Meanwhile, the sales from online shopping malls have grown incredibly by more than ten-fold from USD 131 million in 2001 to over USD 15 billion in 2007 during just the last 6 years (see Table 2.5). Although this sales value has increased significantly, the actual number of malls has only doubled in the same length period (Sung 2008). Indeed, this again is due to a number of large online malls being owned and managed by Korean conglomerates, and/or the TV home shopping networks mentioned above, that are dominating the market, leaving only a finite portion to smaller online malls operated by individuals. On that account, it does seem plausible if the product is featured in the top ten malls listed below to reach the majority of online mall shoppers in Korea. 2.1.4 Convenience Store The number of convenience stores operating in Korea has increased due to the stores opening in some cities outside Seoul. The increase in complexes within Seoul and its suburban, such as office, subways stations, parks, hospitals, dormitories, etc. has induced the development of convenient shopping. The GS 25 formerly known as LG 25 is the largest convenience store chain in Korea which has a market share of 46.81% in 2007 (see Table 2.7). 2.2 A Review of Retail Internationalization The internationalization of retailing operations is considered as one aspect which is included in retail internationalization conception (Brown and Burt 1992; Dawson 1993; Moore and Fernie 2004) among several other aspects as Clarke and Rimmer (1997) states such as international sourcing, financial investments by retailing firms in retailing chains operating in other countries, and the cross-border transfer of retail know-how, managerial skills and marketing experience. This has emphasized that coping with operating retail business overseas acquires core competencies appropriate for future success. Table 2.1 describes profiles of the world top 10 largest retailers engage in international operation in 2005 which ranked in terms of their sales volume. Among the worlds largest retailers, Carrefour has led the business with operation in 31 countries in 2005. Furthermore as the worlds largest retailer, Wal-Mart and Carrefour by far accounted for 10% and 3% sales respectively in 2005 (Nord?s et al. 2008, 13). Although there was a dynamic outlook of others to international expansion, it is noted that there were 2 world big companies, Kroger and Target which still depended on their home market, the US. This promising trend means that the internationalization strategy on retail industries has been importantly concentrated by most world largest retailers; it can be more developed in the future to other strong domestic players to more profits in the international market or to respond the limitation in the domestic market. Apparently, the emergence trend in the retail sector worldwide has shown dramatic improvement. Although the bias started in European countries, it has spread to other continents in particular Asia. With those opportunities, a new developed country like Korea will improve their economy domestically and from the successful experience in home country, Korea has challenged the retail competition in the global market. In the shock of 1997 financial crisis, the domestic retailers are seeking to leverage new opportunities with global retailers at home and abroad. Large retailers has led FDI outflow into foreign countries increased rapidly and the competition between global retailers has intensified. They undergo increasingly the foreign operation due to the domestic market has reached saturation or limited possibilities for expansion. The international operations have contributed a growing share of their total sales. With the internationalization of retail operation, the sourcing practices have progressively increased as its cost of production is lower which has become primary consideration of the retailers. Sourcing locally is being more structured for a better logistics coordination with compromise to the quality and local taste as well as driving for the consolidation of closer relationship with local suppliers, mainly for food products. The Korean Government has also encouraged the expansion of FDI which is aimed to control and stabilize the domestic market. Most of successful businessmen are making investments overseas due to the relatively high domestic cost including the labor costs and land prices. Thus going international has been inevitable choice for large Korean retailers to look abroad for business expansion. If domestic stores are added on further, it could lead to higher distribution costs and lower efficiency. Big Korean retail chains may prefer to focus on other markets, such as China, rather than stay in Korea when faced with expansion limitations and China for Korean businessmen has been significant as overseas destination to advance into new markets. Furthermore, as Burt (1993) and Pelligrini (1994) point out, the nature of investment primarily in domestic market and later international target market will be similar psychologically proximate to domestic market. Likewise, there will be a borrowing concept or technological system base adapted in the new established market. Considering that a source of competitive advantage of retail can be exploited by a secondary market, Vernon (1966) argues that tertiary market or more advanced market should consider innovations in a different method. Moreover, research by Alexander and Myers (2000) suggests that the concept of technology designs in initial market is a basis to advance the market expansion which may affect the international market. Indeed, there will always be opportunities of entering international market to drive technological innovation and services and further to accelerate respond to meet the changing market condition. 2.2.1 Lean Retailing Concept The notion of lean retailing itself has become an emerging trend in the last decade which previously has motivated apparel and textile industries. Similarly, since its development worldwide, the internationalization of retail concept is built on the concept of lean retailing. The lean retailing strategy can be regarded as spending less of everything to achieve high advantages for better control over the supply chain. According to Evans and Harrigan (2003,1), the lean retailing may represent model for the interaction of time and location and the linkage between retailers and local suppliers in host countries to the nature of retailing and its operation. The lean retailing has critically supported business practice by using information technology systems to reduce inventory cost, minimize inventory risks and yields more profit. With low inventories, stores will not be stuck with large amounts of unsold goods even if demand collapses. In turn, with frequent restocking of inventory, stores will maintain stocks capability. Lean retailing requires: First, Bar codes, which allow retailers to check out the progress of product value chain from raw material until final delivery to sales stores. Furthermore, Abenarthy et al. (1999) observe that the Bar code can provide precise product identification and be the basis for inventory management. Second, Electronic Data Interchange (EDI) is a linked networks system for business-to-business communications, including purchase orders, shipping invoices and funds transfers. The function is not only to reduce paper use when mailing, but it also reduces costs, time delays, and errors associated with the process (Baum and Perrit 1991). Finally, distribution centers which have replaced the warehouse have rapidly channeled goods from suppliers to sales locations. The distribution center involves the just-in-time (JIT) supply, and efficiently reduces the inventory process by providing information in real time to suppliers. Since no goods are stored there, the process is transparent due to no degraded goods in distribution center. Under this condition, it can be implied that the work method of distribution center is unique. Typically a retail store received 40 different trucks transporting the goods, but now needs only 5 trucks. It is because the distribution center can draw thousands of goods from suppliers/manufacturers, and then sort them by retailers orders. Overall, the lean retailing concept has restructured the entire distribution system and help to manage retail efficiency. The advanced techniques in merchandising and inventory management through enhancing ICT investment infrastructure in this globally competitive market as represented by the lean retailing practices have allowed retailers to emulate success. 2.2.2 Development of Private Labels The flourish of retail business is subsequently followed by the strong growth of private label (PB) products. In the recent years, PB or à ¢Ã¢â€š ¬Ã‹Å"store brand has become an important component in retailers brand. PB is branded and controlled exclusively by retailer. PB is manufactured by retail chains or third party manufacturer. As they deployed effectively, they increase traffic to retail store and lead to consumer store loyalty (Jin and Suh 2005). The PB has enabled the smaller ventures as suppliers to build the partnership with the retailers. The retailers determine the types of products they would consider to make the distinction from the existing products. On the suppliers side, this collaboration presents an opportunity to simplify the distribution channel, while on the retailers side; the PB products will drive more profit margins by selling them under their own brand names at a lower price. According to Kumar and Steenkamp (2007) there are three types of PB as follows: generic, copycat brands and premium store brands. Generic brands appear with lower price and no frills. This might be popular in the situation of inflation when people hunt products with lower price. Copycat brands may try to imitate a manufacturer product in a cheaper price. Premium store brands is a product that have value added and has price near or higher than manufacturers brand. The frugal consumers have considered PB as industrial/manufacturer brand or store/distributor brand which has pushed the growth of PB. According to ACNielsen (2008), among the Asian countries which have undergone the remarkable growth of PB are Thailand, Taiwan, Malaysia and South Korea with the average growth of PB accounted for 48%, 30%, 21% and 17% respectively. ACNielsen also finds that the entry of global retailers in those emerging countries is strongly affected the introduction of PB. The development of PB and its impact on retail sales are not only based on the retail structure such as national brand shares, retail concentration, advertising, economies of scale and scope and talent brand matters, but also the consumers attitude toward the PB products (Jin and Suh 2005). Therefore, examining retail structure and consumers preference toward the PB products is necessary to support the retail internationalizations process. Most supermarkets chains offer consumers PB products that is manufactured and mass merchandised. Most products that are sold in PB are consumer goods that have characteristic of low risk manufacture, easy to be produced and basic necessities. The most categories of products that have been have been covered full line in PB are: First, products that are made from paper such as kitchen napkin, facial tissues and toilet tissues. The next category is daily necessities of non-food such as cotton and dental floss. And final category is basic needs such as rice, sugar, oil, fresh canned, frozen and dry foods, snacks, ethnic specialties and pet foods. Furthermore, the PB is to leverage the merchandise of generic gods that are less consumed. With the attached PB on the products, the consumers will have confidence to purchase them. By far, all of the literature reviews highlights the importance of continued research in this area. This study will cover how those global issues affected to Korean retail sector. 3 Theory and Analysis of Korean Retail Industry In todays dynamic environment, the competition is more intense and coming from all aspects of worldwide businesses. Apparently in Korea, Korean retail markets are seeing competition growing both from local and global retailers. The aim of this analysis chapter is to describe Korean retail industry through Five Forces Model of Industry Competitiveness of Michael E. Porter. The Porter methodology uses five basic forces, which are diagrammed in Figure 3.1. Porter stated that there are five categories of forces that ultimately drive an industrys competition and eventually determine the profitability of that industry (Porter 1979). In this study, the forces are represented by different actors along the supply chain. The determinants of power are the suppliers/manufacturers and the consumers, while the existing competition is presented by retailers between large and small retailers. New entrants in distribution are multinational retailers. Substitute can be represented by relatively new retail format, online shopping malls. I. Rivalry among existing firms Traditionally, the retail sector in Korea characterized in a bipolar retail format of small and mid-sized shops such as mom-and-pop stores and department stores. While department store continues to capture middle up market segment, the survival of mom-and-pop stores and traditional market has been threatened since leading discount stores have embraced another format strategy into smaller store in neighborhood area called super supermarket (SSM). Korean retailing is characterized by large discount stores belong to large conglomerates, often known as chaebols. They own diversified business units, and all of them merchandise everything from discount items to luxury goods through various retail outlet options. Due to the increase of discount stores, the competition is more intense and all existing firms compete to expand aggressively to make more share than most of their rivals. The local small-scale merchants strongly resisting the SSMs because the SSMs not only offer a great range of products at low price, but they are also conveniently located inside residential area with close proximity to individual homes. With regard to the penetration of large retail stores operating to a niche market, SSMs has led to the fiercer competition in neighborhood market. The Korea Chainstores Association, which represents large distributors, and Kosamart Co., representing small merchants urged the government intervention to mediate a solution while a few large firms are going to ahead with launching SSMs in some areas. Table 3.1 shows the number petitions between the small-medium merchants and large firms which have urged the Small and Medium Business Administration (SMBA) to raise the issues as mediator to the local government. The domestic competition between retailers is problematic such as SSMs establishment inside residential areas which one hand, SSMs benefits consumers with the range of quality product at affordable prices and somehow lower prices than traditional and small shops. On the other hand, the SSMs stores might pose a threat to small merchants because those neighborhood market chains opera ted by large retailers could discourage their business operations. The giant retailers also have viewed that the expansion of SSMs has contributed to the job creation in the communities. The SMEs has expected that government can protect them

A Tale of Two Cities

Every city is unique in its own way and has features that make it well-known and stand out from the rest. Each city is identified by something famous that can be seen in it. Dubai and Delhi are two cities that are known. The things to do, the nature and beauty, and level of development in Dubai and Delhi are quite different from each other. Dubai and Delhi have various things to do and places to go. Firstly, Delhi is a historical city with a lot of monuments from the 13th century A. D. Monuments such as the Kutub Minar, Red Fort which is a very old building made completely from spices and rock instead of cement, Parliament House which gives a glimpse of the British architecture. There is the well-known Connaught Place which is a shopping paradise as all the goods are low-priced. On the other hand, Dubai is a new city which was formed 40 years ago. The tallest building in the world resides in Dubai and it has various malls with several choices of shopping and very competitive prices because of no custom duty, therefore it is called the free port. Dubai also has the largest gold market in the world with tons of gold being displayed with minimal security. There are other activities such as dune bashing and deep see fishing. Dubai has a lot of sun throughout the year. Hence its white sandy beaches are quite popular with the citizens and tourists. Secondly, the nature and beauty of Delhi and Dubai are quite similar, from the exotic rose gardens and Mughal gardens to the River Yamuna flowing by the edges of Delhi. A lush green canopy of trees surrounds the entire city of Delhi. Likewise, Dubai has a lot of greenery with water bodies throughout the city. There are parks with all facilities such as play areas, barbeque pits and fountains. Both Delhi and Dubai have zoos with all sorts of animals to look out for. Furthermore, Dubai has 8 months of excellent weather extending from October to May. Whereas, Delhi has extreme weather, either it’s really hot or really cold. Lastly, the level of development in both cities has increased considerably over the years. The infrastructure is built to an A-class city level due to the Common Wealth games that were recently held. Delhi also has a very convenient metro system that connects to all parts of the city. Commuting from one are to another is quite effortless because of the auto rickshaws. The transport system runs on the CNG, therefore pollution levels have been reduced to a considerable level. Dubai has excellent infrastructure with wide roads and state of the art building. It is a new city that has been built to perfection in the last 10 years. Dubai also has a world class metro system with driverless trains connecting to all parts of Dubai and it is also connected to buses which are available at every corner of the street. Ferries also run for people wanting to cross the creek from Bur Dubai to Deira and back. In addition, the population of Delhi is very high. It is almost equal to the population of the whole of U. A. E. Therefore traffic is very high due to a large number of vehicles on the road. The traffic in Delhi is probably twenty times more than it is in Dubai. The crime rate in Dubai is very low and you can move around the city at 2 am without any fear as Dubai police is very efficient. This is not the case in Delhi. The crime rate is quite high and being out of the house after sunset is at your own risk. In conclusion, these two cities are very different from each other and at the same time share some similarities. Factors such as the things to do, nature and level of development make the two cities unique in their own way. A Tale of Two Cities Chapter 1 – Five Years Later 1. What interval of time has passed since Dr. Manette’s release? 2. Describe the interior of Tellson’s Bank and its employees. 3. Who is the odd – job man of Tellson’s Bank? What does he do? 4. How did Mr. Cruncher refer to the year? (Anno Domini) 5. What hint is given as to Mr. Cruncher’s night occupation? 6. Describe Mr. Cruncher’s treatment of his wife. 7. Of what did his business stock consist? 8. What further hint is given by young Jerry as to his father’s night occupation? Chapter 2- A Sight 1. What is Old Bailey? 2. What is Tyburn? 3. Describe the entrance of the prisoner. 4.Describe the prisoner. 5. What is the charge against him? 6. What is the prisoner’s name? 7. Give an account in detail of the charges against him. 8. Who in the court- room attracts the notice of the prisoner? Chapter 3- A Disappointment 1. What is the name of the man who revealed the prisoner’s guilt? 2. Not e the questions asked of Robert Cly. 3. What is Mr. Lorry’s testimony? 4. What is the effect of Miss Manette’s testimony? 5. What coincidence arises in the midst of the trial? 6. What is its effects? 7. Who is the man involved? 8. What is the effect of this action brought about by the prisoner’s lawyer, Mr.Stryver? 9. What hint of Jerry Cruncher’s night occupation is mentioned? 10. What does Mr. Stryver prove to the jury? 11. What is the outcome of the trial? 12. Had has Carton been affected by Miss Manette’s faintness? Chapter 4 – Congratulatory 1. Why did Dr. Manette look so strangely at Mr. Darnay after the trial? 2. What is Sydney Carton’s attitude toward Lucie Manette? Chapter 5 – The Jackal 1. Explain the title of this chapter. 2. What is the relationship between Mr. Stryver and Mr. Carton? 3. Describe Carton’s method of working. 4. Has Mr. Stryver, too, become interested in Lucie Manette? . Is Sidney Carton at all regretful of his wasted life? Chapter 6 – Hundreds of People 1. What is Dr. Manette’s means of support? 2. Who frequently visits the home of the doctor and Lucie? 3. What reminder did Dr. Manette keep of his days in captivity? 4. Describe Miss Pross. 5. What s she upset about? 6. How did Miss Pross and Mr. Lorry Feel about Dr. Manette keeping his work bench and tools? 7. Did the â€Å"Hundreds of People† appear at the home? 8. Recount the incident about the Tower. 9. What effect is produced by the account of the footseps being heard? 10. Chapter 7 – Monseigneur Town . What idea of conditions in France do we get from the description of the Monseigneur? 2. How are conditions in France emphasized by the description of the Farmer – General? 3. What heartless cruelty is described in connection with the Marquis? 4. What intended comfort did DeFarge give the father? 5. What idea of compensation did the Marquis have? 6. What effect is produced by the pres ence of Madame Defarge with her knitting? Chapter 8 – Monseigneur in the Country 1. What evidence of poverty is shown? 2. What request of Monseigneur is made by the poor woman? 3. Is her request granted? 4.Relate the incident of the road mender. 5. About whom did the Monseigneur inquire as he reached the door of his chateau? Chapter 9 – The Gorgon’s Head 1. What is a gorgon? 2. Describe the relationship between Charles and his uncle. 3. Is Charles in sympathy with the deeds of his family? 4. What is the effect of their discussion on the uncle? 5. Exactly what takes place at the end of the chapter? Chapter 10 –Two Promises 1. What is Charles Darnay’s occupation in England? 2. How successful is he? 3. Note his conduct in his interview with Dr. Manette in which he declares his love for Lucie. 4. Does Dr.Manette respond favorably to Mr. Darnay? 5. Does Dr. Manette wish Charles Darnay to reveal his identity? 6. What is the effect of the interview on Dr. Manette? Chapter 11- A Companion Picture 1. What is Stryver’s opinion of himself? 2. Does his name reflect his character? 3. How does Stryver feel about Miss Manette? 4. What is his advice about Carton’ s marrying? Why does he give it? Chapter 12- The Fellow of Delicacy 1. What is Mr. Lorry’s reaction to Mr. Stryver’s announcement of his intention to propose to Lucie? 2. How did the matter proceed? 3. What is the outcome of the discussion? 4. Did Mr.Stryver feel that he would not be accepted? 5. How did he react when Mr. Lorry came to report? Chapter 13 – The Fellow of No Delicacy 1. What is Sidney Carton doing at the beginning of the chapter? Why? 2. What effect do Lucie’s words have upon him? 3. What are his closing words to her? Chapter 14 – The Honest Tradesman 1. To whom does this title refer? 2. What hint is there in the enthusiasm of the son for the funeral? 3. How does the sight of the funeral impress Mr. Cruncher? 4. Whose f uneral was it? 5. Describe the scene that follows when the crowd learns that it is the funeral of a spy. 6.What further hints are there of Jerry’s trade? 7. What did he announce on returning home? 8. What does he announce on returning home? 9. Note his warning to Mrs. Cruncher. 10. Note the effect on the son of the father’s words. 11. What did young Jerry do? 12. What did young Jerry discover? 13. Describe the â€Å"fishing† and the tools used. 14. How did young Jerry react on seeing the object of the fishing? 15. What inferences as to the success of the â€Å"fishing† expedition did young Jerry make the following morning? Why? 16. Note the conversation between father and son on their way to Tellson’s Bank.Chapter 15 – Knitting 1. What important item in the story’s plot is revealed in this chapter? 2. What determines this action? 3. Who is included in the registering? 4. How is the registering in order to keep it a secret? 5. Who rela tes the fate of the assassin? 6. Why did DeFarge take the road mender to see the royalty and nobility? 7. What does Madame DeFarge tell the man seated next to her in the public conveyance when he asked her what she was knitting? Chapter 16 – Still Knitting 1. What is Barsad doing in France? 2. Were French police in league with the revolutionists?What shows this idea? 3. What fate is in store for Barsad? 4. What made DeFarge depressed? 5. What reasoning did his wife use? 6. What is the function of the rose? 7. What does Madame’s description mean? 8. How successful is Barsad in trying to get information about the people’s attitude about the assassin Gaspard’s execution? 9. Explain DeFarge’s reaction to being addressed as Jacques. 10. What effect did Barsad’s news of the approaching marriage of Miss Manette ad Charles Darnay have upon Monsieur and Madame DeFarge? 11. Does Madame Defarge have any pity? Chapter 17 – One Night . What does D r. Manette tell Lucie? 2. What kind of wedding will it be? 3. Where will Lucie and Charles live after the wedding? Chapter 18 – Nine Days 1. Whom had Miss Pross hoped would marry Lucie? 2. Where is the honeymoon to be spent? 3. What did Dr. Manette do after the bridal couple had left? 4. Who watches over the doctor? 5. How long did Dr. Manette remain thus? Chapter 19 – An Opinion 1. Did Dr. Manette think it would happen again? 2. What becomes of the shoemaking tools, leather, and bench? 3. Is it with Dr. Manette’s permission? Chapter 20 – A Plea 1.What does Carton ask of Darnay? 2. What does Darnay reply? 3. How does Lucie feel about Carton? Chapter 21- Echoing Footsteps 1. Why the title of this chapter? 2. What did Stryver ask Darnay, and what did Darnay answer? 3. What is Stryver’s comment? 4. What happens in Paris? 5. What cell did DeFarge demand to see? 6. How many prisoners are released? Chapter 22 – The Sea Still Rises 1. What news doe s DeFarge bring to the wine shop? 2. What is done to the victims of the mob? 3. What did Madame DeFarge mean by her reply – â€Å"Eh, well, almost†Ã¢â‚¬â€to DeFarge’s remark, â€Å"At last it is come, my dear! ? Chapter 23 – Fire Rises 1. What is the tocsin? 2. What happens at the chateau? Chapter 24- Drawn to the Loadstone Rock 1. What is a â€Å"loadstone†? 2. Where does the French nobles gather in London? 3. Who is going to Paris to retrieve bank records? 4. Who is going with him, and in what capacity? 5. How does Stryver feel about the French nobles? 6. What was in the letter addressed to the Marquis St. Evermonde, and who wrote it? 7. What did Darnay do? 8. What task did Darnay entrust to Mr. Lorry? 9. What two letters did Darnay write? A Tale of Two Cities A Tale of Two Cities is not just about the struggles of Paris and London, during the time of the French Revolution. It is also about the social injustice and the struggle for class vengeance. One character, Madame Defarge, is tied into all of this. This stern, bitter woman has a loathing monster in her soul. Towards the end of the book, the reader discovers why she is so resentful of the upper class. Nevertheless, in the beginning of the book the reader ascertains that Dickens takes a side; he considers the rebels little better than savages. Dickens frequently makes the connection that the anarchy of the mob in France could also occur in England. For example, at Rodger Cly's funeral, the mob raids shops and sets fire to various objects. Dickens subtly points out how this is also happening in France during the French Revolution, except in France it is at a much higher scale. When this was written, in 1859, Charles Dickens tries to warn England not to allow the chaos of France to come to England. Even though Dickens says the mob is wrong, he maintain that the uppercases treated the lower class as human at their disposal. The story of the Marquis' murder of Madame Defarge's brother and the rape of her sister describes how the aristocrats maltreated the peasants and how that is past of the struggle for justice. On a smaller scale, the killing of Gaspard's boy is yet again a social injustice to the commoners of France. The Marquis St. Evremonde has once more killed an innocent victim. The aristocrats have brought much pain, mental and physical, to the revolutionaries. Dickens, to show how cruel the aristocrats had been, has Monsiegneur momentarily stop and give the father a coin for the loss of his son. The working class of France was abused and demanded vengeance. But soon, paradoxically, the commoners are in charge. Social injustice again spreads, like a disease, to everyone. The tables are turned and now the criminals are the jailers and the jailers are the criminals. Even the innocent workers of the aristocrats are imprisoned. The lower class goes so far with vengeance that they lose sight of the main goal, to stopping injustice. Again the innocent are victimized, such as the poor woman behind Sydney Carton on his way to the La Guillotine. Furthermore, even those who disavow their family are punished. This is the situation of Charles Darnay who is being punished for his family crimes. Soon it is the aristocrats who are dealing with a class struggle of their own. At a glance, A Tale of Two Cities shows the struggles of two cities during this stressful time period, but if the reader looks closer they can see that it is truly about the class struggle and the vengeance of repressed people in London and Paris. A Tale of Two Cities Chapter 1 – Five Years Later 1. What interval of time has passed since Dr. Manette’s release? 2. Describe the interior of Tellson’s Bank and its employees. 3. Who is the odd – job man of Tellson’s Bank? What does he do? 4. How did Mr. Cruncher refer to the year? (Anno Domini) 5. What hint is given as to Mr. Cruncher’s night occupation? 6. Describe Mr. Cruncher’s treatment of his wife. 7. Of what did his business stock consist? 8. What further hint is given by young Jerry as to his father’s night occupation? Chapter 2- A Sight 1. What is Old Bailey? 2. What is Tyburn? 3. Describe the entrance of the prisoner. 4.Describe the prisoner. 5. What is the charge against him? 6. What is the prisoner’s name? 7. Give an account in detail of the charges against him. 8. Who in the court- room attracts the notice of the prisoner? Chapter 3- A Disappointment 1. What is the name of the man who revealed the prisoner’s guilt? 2. Not e the questions asked of Robert Cly. 3. What is Mr. Lorry’s testimony? 4. What is the effect of Miss Manette’s testimony? 5. What coincidence arises in the midst of the trial? 6. What is its effects? 7. Who is the man involved? 8. What is the effect of this action brought about by the prisoner’s lawyer, Mr.Stryver? 9. What hint of Jerry Cruncher’s night occupation is mentioned? 10. What does Mr. Stryver prove to the jury? 11. What is the outcome of the trial? 12. Had has Carton been affected by Miss Manette’s faintness? Chapter 4 – Congratulatory 1. Why did Dr. Manette look so strangely at Mr. Darnay after the trial? 2. What is Sydney Carton’s attitude toward Lucie Manette? Chapter 5 – The Jackal 1. Explain the title of this chapter. 2. What is the relationship between Mr. Stryver and Mr. Carton? 3. Describe Carton’s method of working. 4. Has Mr. Stryver, too, become interested in Lucie Manette? . Is Sidney Carton at all regretful of his wasted life? Chapter 6 – Hundreds of People 1. What is Dr. Manette’s means of support? 2. Who frequently visits the home of the doctor and Lucie? 3. What reminder did Dr. Manette keep of his days in captivity? 4. Describe Miss Pross. 5. What s she upset about? 6. How did Miss Pross and Mr. Lorry Feel about Dr. Manette keeping his work bench and tools? 7. Did the â€Å"Hundreds of People† appear at the home? 8. Recount the incident about the Tower. 9. What effect is produced by the account of the footseps being heard? 10. Chapter 7 – Monseigneur Town . What idea of conditions in France do we get from the description of the Monseigneur? 2. How are conditions in France emphasized by the description of the Farmer – General? 3. What heartless cruelty is described in connection with the Marquis? 4. What intended comfort did DeFarge give the father? 5. What idea of compensation did the Marquis have? 6. What effect is produced by the pres ence of Madame Defarge with her knitting? Chapter 8 – Monseigneur in the Country 1. What evidence of poverty is shown? 2. What request of Monseigneur is made by the poor woman? 3. Is her request granted? 4.Relate the incident of the road mender. 5. About whom did the Monseigneur inquire as he reached the door of his chateau? Chapter 9 – The Gorgon’s Head 1. What is a gorgon? 2. Describe the relationship between Charles and his uncle. 3. Is Charles in sympathy with the deeds of his family? 4. What is the effect of their discussion on the uncle? 5. Exactly what takes place at the end of the chapter? Chapter 10 –Two Promises 1. What is Charles Darnay’s occupation in England? 2. How successful is he? 3. Note his conduct in his interview with Dr. Manette in which he declares his love for Lucie. 4. Does Dr.Manette respond favorably to Mr. Darnay? 5. Does Dr. Manette wish Charles Darnay to reveal his identity? 6. What is the effect of the interview on Dr. Manette? Chapter 11- A Companion Picture 1. What is Stryver’s opinion of himself? 2. Does his name reflect his character? 3. How does Stryver feel about Miss Manette? 4. What is his advice about Carton’ s marrying? Why does he give it? Chapter 12- The Fellow of Delicacy 1. What is Mr. Lorry’s reaction to Mr. Stryver’s announcement of his intention to propose to Lucie? 2. How did the matter proceed? 3. What is the outcome of the discussion? 4. Did Mr.Stryver feel that he would not be accepted? 5. How did he react when Mr. Lorry came to report? Chapter 13 – The Fellow of No Delicacy 1. What is Sidney Carton doing at the beginning of the chapter? Why? 2. What effect do Lucie’s words have upon him? 3. What are his closing words to her? Chapter 14 – The Honest Tradesman 1. To whom does this title refer? 2. What hint is there in the enthusiasm of the son for the funeral? 3. How does the sight of the funeral impress Mr. Cruncher? 4. Whose f uneral was it? 5. Describe the scene that follows when the crowd learns that it is the funeral of a spy. 6.What further hints are there of Jerry’s trade? 7. What did he announce on returning home? 8. What does he announce on returning home? 9. Note his warning to Mrs. Cruncher. 10. Note the effect on the son of the father’s words. 11. What did young Jerry do? 12. What did young Jerry discover? 13. Describe the â€Å"fishing† and the tools used. 14. How did young Jerry react on seeing the object of the fishing? 15. What inferences as to the success of the â€Å"fishing† expedition did young Jerry make the following morning? Why? 16. Note the conversation between father and son on their way to Tellson’s Bank.Chapter 15 – Knitting 1. What important item in the story’s plot is revealed in this chapter? 2. What determines this action? 3. Who is included in the registering? 4. How is the registering in order to keep it a secret? 5. Who rela tes the fate of the assassin? 6. Why did DeFarge take the road mender to see the royalty and nobility? 7. What does Madame DeFarge tell the man seated next to her in the public conveyance when he asked her what she was knitting? Chapter 16 – Still Knitting 1. What is Barsad doing in France? 2. Were French police in league with the revolutionists?What shows this idea? 3. What fate is in store for Barsad? 4. What made DeFarge depressed? 5. What reasoning did his wife use? 6. What is the function of the rose? 7. What does Madame’s description mean? 8. How successful is Barsad in trying to get information about the people’s attitude about the assassin Gaspard’s execution? 9. Explain DeFarge’s reaction to being addressed as Jacques. 10. What effect did Barsad’s news of the approaching marriage of Miss Manette ad Charles Darnay have upon Monsieur and Madame DeFarge? 11. Does Madame Defarge have any pity? Chapter 17 – One Night . What does D r. Manette tell Lucie? 2. What kind of wedding will it be? 3. Where will Lucie and Charles live after the wedding? Chapter 18 – Nine Days 1. Whom had Miss Pross hoped would marry Lucie? 2. Where is the honeymoon to be spent? 3. What did Dr. Manette do after the bridal couple had left? 4. Who watches over the doctor? 5. How long did Dr. Manette remain thus? Chapter 19 – An Opinion 1. Did Dr. Manette think it would happen again? 2. What becomes of the shoemaking tools, leather, and bench? 3. Is it with Dr. Manette’s permission? Chapter 20 – A Plea 1.What does Carton ask of Darnay? 2. What does Darnay reply? 3. How does Lucie feel about Carton? Chapter 21- Echoing Footsteps 1. Why the title of this chapter? 2. What did Stryver ask Darnay, and what did Darnay answer? 3. What is Stryver’s comment? 4. What happens in Paris? 5. What cell did DeFarge demand to see? 6. How many prisoners are released? Chapter 22 – The Sea Still Rises 1. What news doe s DeFarge bring to the wine shop? 2. What is done to the victims of the mob? 3. What did Madame DeFarge mean by her reply – â€Å"Eh, well, almost†Ã¢â‚¬â€to DeFarge’s remark, â€Å"At last it is come, my dear! ? Chapter 23 – Fire Rises 1. What is the tocsin? 2. What happens at the chateau? Chapter 24- Drawn to the Loadstone Rock 1. What is a â€Å"loadstone†? 2. Where does the French nobles gather in London? 3. Who is going to Paris to retrieve bank records? 4. Who is going with him, and in what capacity? 5. How does Stryver feel about the French nobles? 6. What was in the letter addressed to the Marquis St. Evermonde, and who wrote it? 7. What did Darnay do? 8. What task did Darnay entrust to Mr. Lorry? 9. What two letters did Darnay write? A Tale of Two Cities A Tale of Two Cities is not just about the struggles of Paris and London, during the time of the French Revolution. It is also about the social injustice and the struggle for class vengeance. One character, Madame Defarge, is tied into all of this. This stern, bitter woman has a loathing monster in her soul. Towards the end of the book, the reader discovers why she is so resentful of the upper class. Nevertheless, in the beginning of the book the reader ascertains that Dickens takes a side; he considers the rebels little better than savages. Dickens frequently makes the connection that the anarchy of the mob in France could also occur in England. For example, at Rodger Cly's funeral, the mob raids shops and sets fire to various objects. Dickens subtly points out how this is also happening in France during the French Revolution, except in France it is at a much higher scale. When this was written, in 1859, Charles Dickens tries to warn England not to allow the chaos of France to come to England. Even though Dickens says the mob is wrong, he maintain that the uppercases treated the lower class as human at their disposal. The story of the Marquis' murder of Madame Defarge's brother and the rape of her sister describes how the aristocrats maltreated the peasants and how that is past of the struggle for justice. On a smaller scale, the killing of Gaspard's boy is yet again a social injustice to the commoners of France. The Marquis St. Evremonde has once more killed an innocent victim. The aristocrats have brought much pain, mental and physical, to the revolutionaries. Dickens, to show how cruel the aristocrats had been, has Monsiegneur momentarily stop and give the father a coin for the loss of his son. The working class of France was abused and demanded vengeance. But soon, paradoxically, the commoners are in charge. Social injustice again spreads, like a disease, to everyone. The tables are turned and now the criminals are the jailers and the jailers are the criminals. Even the innocent workers of the aristocrats are imprisoned. The lower class goes so far with vengeance that they lose sight of the main goal, to stopping injustice. Again the innocent are victimized, such as the poor woman behind Sydney Carton on his way to the La Guillotine. Furthermore, even those who disavow their family are punished. This is the situation of Charles Darnay who is being punished for his family crimes. Soon it is the aristocrats who are dealing with a class struggle of their own. At a glance, A Tale of Two Cities shows the struggles of two cities during this stressful time period, but if the reader looks closer they can see that it is truly about the class struggle and the vengeance of repressed people in London and Paris. A Tale of Two Cities Chapter 1 – Five Years Later 1. What interval of time has passed since Dr. Manette’s release? 2. Describe the interior of Tellson’s Bank and its employees. 3. Who is the odd – job man of Tellson’s Bank? What does he do? 4. How did Mr. Cruncher refer to the year? (Anno Domini) 5. What hint is given as to Mr. Cruncher’s night occupation? 6. Describe Mr. Cruncher’s treatment of his wife. 7. Of what did his business stock consist? 8. What further hint is given by young Jerry as to his father’s night occupation? Chapter 2- A Sight 1. What is Old Bailey? 2. What is Tyburn? 3. Describe the entrance of the prisoner. 4.Describe the prisoner. 5. What is the charge against him? 6. What is the prisoner’s name? 7. Give an account in detail of the charges against him. 8. Who in the court- room attracts the notice of the prisoner? Chapter 3- A Disappointment 1. What is the name of the man who revealed the prisoner’s guilt? 2. Not e the questions asked of Robert Cly. 3. What is Mr. Lorry’s testimony? 4. What is the effect of Miss Manette’s testimony? 5. What coincidence arises in the midst of the trial? 6. What is its effects? 7. Who is the man involved? 8. What is the effect of this action brought about by the prisoner’s lawyer, Mr.Stryver? 9. What hint of Jerry Cruncher’s night occupation is mentioned? 10. What does Mr. Stryver prove to the jury? 11. What is the outcome of the trial? 12. Had has Carton been affected by Miss Manette’s faintness? Chapter 4 – Congratulatory 1. Why did Dr. Manette look so strangely at Mr. Darnay after the trial? 2. What is Sydney Carton’s attitude toward Lucie Manette? Chapter 5 – The Jackal 1. Explain the title of this chapter. 2. What is the relationship between Mr. Stryver and Mr. Carton? 3. Describe Carton’s method of working. 4. Has Mr. Stryver, too, become interested in Lucie Manette? . Is Sidney Carton at all regretful of his wasted life? Chapter 6 – Hundreds of People 1. What is Dr. Manette’s means of support? 2. Who frequently visits the home of the doctor and Lucie? 3. What reminder did Dr. Manette keep of his days in captivity? 4. Describe Miss Pross. 5. What s she upset about? 6. How did Miss Pross and Mr. Lorry Feel about Dr. Manette keeping his work bench and tools? 7. Did the â€Å"Hundreds of People† appear at the home? 8. Recount the incident about the Tower. 9. What effect is produced by the account of the footseps being heard? 10. Chapter 7 – Monseigneur Town . What idea of conditions in France do we get from the description of the Monseigneur? 2. How are conditions in France emphasized by the description of the Farmer – General? 3. What heartless cruelty is described in connection with the Marquis? 4. What intended comfort did DeFarge give the father? 5. What idea of compensation did the Marquis have? 6. What effect is produced by the pres ence of Madame Defarge with her knitting? Chapter 8 – Monseigneur in the Country 1. What evidence of poverty is shown? 2. What request of Monseigneur is made by the poor woman? 3. Is her request granted? 4.Relate the incident of the road mender. 5. About whom did the Monseigneur inquire as he reached the door of his chateau? Chapter 9 – The Gorgon’s Head 1. What is a gorgon? 2. Describe the relationship between Charles and his uncle. 3. Is Charles in sympathy with the deeds of his family? 4. What is the effect of their discussion on the uncle? 5. Exactly what takes place at the end of the chapter? Chapter 10 –Two Promises 1. What is Charles Darnay’s occupation in England? 2. How successful is he? 3. Note his conduct in his interview with Dr. Manette in which he declares his love for Lucie. 4. Does Dr.Manette respond favorably to Mr. Darnay? 5. Does Dr. Manette wish Charles Darnay to reveal his identity? 6. What is the effect of the interview on Dr. Manette? Chapter 11- A Companion Picture 1. What is Stryver’s opinion of himself? 2. Does his name reflect his character? 3. How does Stryver feel about Miss Manette? 4. What is his advice about Carton’ s marrying? Why does he give it? Chapter 12- The Fellow of Delicacy 1. What is Mr. Lorry’s reaction to Mr. Stryver’s announcement of his intention to propose to Lucie? 2. How did the matter proceed? 3. What is the outcome of the discussion? 4. Did Mr.Stryver feel that he would not be accepted? 5. How did he react when Mr. Lorry came to report? Chapter 13 – The Fellow of No Delicacy 1. What is Sidney Carton doing at the beginning of the chapter? Why? 2. What effect do Lucie’s words have upon him? 3. What are his closing words to her? Chapter 14 – The Honest Tradesman 1. To whom does this title refer? 2. What hint is there in the enthusiasm of the son for the funeral? 3. How does the sight of the funeral impress Mr. Cruncher? 4. Whose f uneral was it? 5. Describe the scene that follows when the crowd learns that it is the funeral of a spy. 6.What further hints are there of Jerry’s trade? 7. What did he announce on returning home? 8. What does he announce on returning home? 9. Note his warning to Mrs. Cruncher. 10. Note the effect on the son of the father’s words. 11. What did young Jerry do? 12. What did young Jerry discover? 13. Describe the â€Å"fishing† and the tools used. 14. How did young Jerry react on seeing the object of the fishing? 15. What inferences as to the success of the â€Å"fishing† expedition did young Jerry make the following morning? Why? 16. Note the conversation between father and son on their way to Tellson’s Bank.Chapter 15 – Knitting 1. What important item in the story’s plot is revealed in this chapter? 2. What determines this action? 3. Who is included in the registering? 4. How is the registering in order to keep it a secret? 5. Who rela tes the fate of the assassin? 6. Why did DeFarge take the road mender to see the royalty and nobility? 7. What does Madame DeFarge tell the man seated next to her in the public conveyance when he asked her what she was knitting? Chapter 16 – Still Knitting 1. What is Barsad doing in France? 2. Were French police in league with the revolutionists?What shows this idea? 3. What fate is in store for Barsad? 4. What made DeFarge depressed? 5. What reasoning did his wife use? 6. What is the function of the rose? 7. What does Madame’s description mean? 8. How successful is Barsad in trying to get information about the people’s attitude about the assassin Gaspard’s execution? 9. Explain DeFarge’s reaction to being addressed as Jacques. 10. What effect did Barsad’s news of the approaching marriage of Miss Manette ad Charles Darnay have upon Monsieur and Madame DeFarge? 11. Does Madame Defarge have any pity? Chapter 17 – One Night . What does D r. Manette tell Lucie? 2. What kind of wedding will it be? 3. Where will Lucie and Charles live after the wedding? Chapter 18 – Nine Days 1. Whom had Miss Pross hoped would marry Lucie? 2. Where is the honeymoon to be spent? 3. What did Dr. Manette do after the bridal couple had left? 4. Who watches over the doctor? 5. How long did Dr. Manette remain thus? Chapter 19 – An Opinion 1. Did Dr. Manette think it would happen again? 2. What becomes of the shoemaking tools, leather, and bench? 3. Is it with Dr. Manette’s permission? Chapter 20 – A Plea 1.What does Carton ask of Darnay? 2. What does Darnay reply? 3. How does Lucie feel about Carton? Chapter 21- Echoing Footsteps 1. Why the title of this chapter? 2. What did Stryver ask Darnay, and what did Darnay answer? 3. What is Stryver’s comment? 4. What happens in Paris? 5. What cell did DeFarge demand to see? 6. How many prisoners are released? Chapter 22 – The Sea Still Rises 1. What news doe s DeFarge bring to the wine shop? 2. What is done to the victims of the mob? 3. What did Madame DeFarge mean by her reply – â€Å"Eh, well, almost†Ã¢â‚¬â€to DeFarge’s remark, â€Å"At last it is come, my dear! ? Chapter 23 – Fire Rises 1. What is the tocsin? 2. What happens at the chateau? Chapter 24- Drawn to the Loadstone Rock 1. What is a â€Å"loadstone†? 2. Where does the French nobles gather in London? 3. Who is going to Paris to retrieve bank records? 4. Who is going with him, and in what capacity? 5. How does Stryver feel about the French nobles? 6. What was in the letter addressed to the Marquis St. Evermonde, and who wrote it? 7. What did Darnay do? 8. What task did Darnay entrust to Mr. Lorry? 9. What two letters did Darnay write?

A Review of Explanatory Case Study

A Review of Explanatory Case Study New Ideas Into Explanatory Case Study Never Before Revealed Principal research is collected via the use of interviews, focus groups, customer surveys, or any manner that organizations have the ability to acquire feedback. Researchers are currently having a look at the way in which the title of a research article may influence readership. Both authors and journal editors gain from plenty of readers viewing the job. Difference in way of sample populations is statistically tested employing a tool known as a t-test. In general it's far better to boost the accuracy of information collection (for instance, by improving the training of interviewers or by better pretesting of the data-collection tools) than to boost the sample size after a specific point. The eventual sample size is normally a compromise between what is desirable and what's feasible. The desirable sample size can normally be calculated, with some assistance, in the event the resear cher is in a position to produce a rough estimate of the results of the study, and is clear about its most important objectives and variables. The aim of a postpositivist researcher is to use science for a way to apprehend the disposition of reality when understanding that all measurement is imperfect. It's essential to note that the point of exploratory research isn't to obtain a definitive answer, like you would with a math issue. Conducted as a way to ascertain the essence of the issue, exploratory research isn't intended to supply conclusive evidence, but helps us to have a better mastery of the issue. Explanatory research is typically concerned with understanding the connection between things and the way they're in the past and the future. The Cupcake King, for example, asks respondents how they could enhance the customer experience. Study of management offers you the important keys to success. Exploratory research, as its name implies, intends merely to learn more abo ut the research questions and doesn't mean to provide final and conclusive solutions to existing problems. Explanatory Case Study Can Be Fun for Everyone Old experiments are now able to involve thousands of people from around the planet rather than a few people from the neighborhood train station. This study provided numerous important contributions. Case study designs have been put to use across numerous disciplines, particularly the social sciences, education, company, law, and health, to deal with a wide variety of research questions. So as to successfully conduct a research work, the part of ethics ought to be considered. Thus, the aims of the research were to identify and prioritize the essential factors involved with deciding upon a new-car lender and to gauge the appeal of numerous new financial-service concepts which were under consideration. There are two ways that research can be run namely primary and secondary. As you most likely already know, there are lots of reasons why research is finished. A Secret Weapon for Explanatory Case Study There are many types of case study distinguished today. There are a number of different forms of case studies, along with several forms of subjects of case studies. Unfortunately, case studies have a tendency to be extremely subjective and it's tough to generalize results to a bigger population. In addition, it's been stated an exploratory study might not have as rigorous as methodology because it is employed in conclusive studies, and sample sizes might be smaller. On the flip side, observational studies are an exceedingly common tool employed by researchers to try to draw conclusions about causal connections. The empirical investigation is the principal portion of case study while statistical calculations play a big part in statistical calculations. On the flip side, exploratory research makes it possible for the researcher to come up with designs which are more qualitative in nature. There might be other subtle differences among people who choose one of the four various techniques that researchers don't imagine as they make an effort to control for possible lurking variables. Research is undertaken in both societal sciences and science subjects like physics and biology. Principal research is especially carried out to explore a particular problem which demands an in-depth study. Exploratory research is understood to be a research used to investigate a problem which isn't clearly defined. It needs to be conducted first to have a platfor m that allows for collation of data required in descriptive research. Qualitative research techniques such as case study or field research are often utilized in exploratory research. There are many procedures that are employed in exploratory research. Normally, further research is necessary after exploratory research is conducted. Ultimately, once exploratory studies have been conducted it can be put to use as a basis for future research.

The Beauty And Cosmetics Industry Essay - 1590 Words

INTRODUCTION The beauty and cosmetics industry is one of the largest sectors worldwide. Due to the many products, opinions are divided on their performances and potential side- effects. When it comes to hair and beauty, you cannot afford to get it wrong. Online blogs on hair and beauty is a great place to keep up with the trends, learning about new styles and learning about new products. In this article, we will discuss the top hair and beauty blogs that you should visit. http://www.hairromance.com/Christina Christina’s blog is truly informative. It’s a one stop hair advice blog. There are tutorials, tricks on doing your hair and all this is delivered in a warm setting where your hair needs are scrutinized keenly and necessary advice provided. She does her hair and hence has adequate knowhow on hair. http:www.stylingyou.com.au/Nikki With Nikki, it’s all about that personal one on one knowledge sharing. She offers newsletters, emails and thus offering you a chance to learn from the experts on styling right where you are. She offers a chance for you to join the- Styling community and learn; kudos Nikki. http:www.afrobella.com/Bella When it comes to advice on beauty products, Bella does an exquisite job on the blog. There is information on hair products like hair conditioners and shampoos to ensure ideal maintenance and care for your hair at all times. Information, in the cosmetic industry is an invaluable tool in hair and beauty. http://www.thesmallthingblog.com/Kate ForShow MoreRelatedThe Beauty Of The Cosmetics Industry Essay1622 Words   |  7 PagesThe cosmetics industry is flourishing, according to Research and Markets â€Å"The global Cosmetic market was 460 billion USD in 2014 and is estimated to reach 675 billion USD by 2020 growing at a rate of 6.4%† (Oristep). But as the industry has been growing, the legislation surrounding it has remained relatively stagnant within the United States. In recent years, the industry has been subjected to scrutiny because of the use of potentially harmful ingredients. While the Food and Drug Administration isRead MoreThe Beauty Of The Cosmetic Industry1013 Words   |  5 Pagesappealing and alluring. This is the primary impetus behind the sale of cosmetics today. Although current battles wage on regarding the virtues of natural beauty, no one will argue against tastefully applied cosmetics that look natural. But before one can experiment with make up, one must first locate the appropriate tools and related accessories to create that one of kind look. Finding the hottest trends Every season the cosmetic industry offers new colors that coincide with the fashions of the timesRead MoreThe Body Shop And The Beauty And Cosmetics Industry2407 Words   |  10 Pagesjust being focused on commercial approaches. While most of the companies around the globe prefers to make money by introducing various product line and profit-oriented management decisions, The body Shop introduced its existence in the beauty and cosmetics industry around three decades ago with thevision to sustain in global arena with strong ethical values. Dame Anita Roddick, established a unique example of entrepreneurship in 1976 when she initiated the operations of The Body Shop in BrightonRead MoreTrend Analysis and Recommendations for Amorepacific1366 Words   |  6 Pagesproduct line in the U.S. and expanding to Brazil ______________________________________________________________________________ Since 2008, the economic downturn has slowed down the pace of the development in the cosmetic industry. Amorepacific Corporation, a Korean based cosmetics manufacturer, also earned much lower revenue than expected. I analyzed the changes in industrial trend and developed two recommendations for the company to facilitate its growth strategy in the recession. My recommendationsRead MoreThe Ever Growing Cosmetic Industry991 Words   |  4 Pagesonline article ‘12 Surprising Statistics About the Beauty Industry’ by Style Caster, one in three women admit to never leave the house without any makeup on (Irvine, 2013) This shows that the cosmetic industry caters to a large market of consumers who are willing to spend a major chunk of their income on self-adornment products and services. A report generated by YWCA USA (2008) indicated that a total of $7 billion is spent per year on cosmetics, which is 0.5% of the country’s total GDP. This essayRead MoreCultural Observatio n Report About Face Shop1560 Words   |  7 Pagesfavorite Korean cosmetics store, The Face Shop. From outside, the establishment resembles a typical Korean cosmetic retail store. Bright, soft lightings, special sale items by the storefront, shelves on the walls displaying neatly stocked skin care items, makeup stations with a wide selection of colorful makeup products, posters of beautiful Korean celebrities, and young women employees. During my observation, I saw some interesting things that it is not so apparent with American cosmetics retail storesRead MoreEssay on indonesia832 Words   |  4 Pagesï » ¿Indonesia The beauty industry, cosmetics in particular, has a bright future as women, no matter whether they live in big cities or small villages will always need a fully loaded make-up pouch in their bag. The growth in urban cosmetics consumer spending is driven by the increase in spending in terms of brands. Urban residents tended to be more adventurous and sophisticated, so they tried different brands. On the other hand, many people in rural areas who had bought three brands last year had nowRead MoreAnalysis Of Here s The Heart Of The Matter 1664 Words   |  7 Pagessocial media has truly impacted the beauty industry. The beauty industry has grown over the years and this past year has enormously increased. Due to social media growth, it has influenced the beauty industry to change its concepts of beauty today. Social media has helped the beauty industry enormously to spread out some of the most popular trends of today. First, baking has been used for many years in the drag community but it has become a must in the cosmetic industry. Baking is used in the under eyeRead MoreAnalysis of External and Internal Factor1720 Words   |  7 PagesEnvironmental Analysis Ferri Zimmer STR/581 April 11, 2011 Dr. Richard Rowlett External and Internal Environmental Factors Analysis Cosmetics industry has been one of the most profitable industries for decades. Women desire for beauty traced back to ancient Egypt, Rome and Greece has led to development of many cosmetic company all over the world . The cosmetic, beauty supply, and perfume store generating $10 billion dollars revenue every year (Hoovers.com) with average 5.4% growth rate annuallyRead MorePlastic Surgery Helps Self-Esteem Essay954 Words   |  4 Pagesâ€Å" To men a man but a mind. Who cares what face he carries or what he wears? But woman’s body is still the woman. â€Å"(Bierce,1958). People nowadays want to be more beautiful and perfect. They will do anything to fulfill their needs. Cosmetic surgery is modern variation of a practice as old as humankind. Every culture has some customs that prescribe deliberately changing a body’s natural appearance (Brain, 1979). The methods, however, are diverse and particular to a culture at a specific period of time